• Mon - Fri 10.00 - 19.00
  • 1 Bukit Batok Crescent, #04-47 WCEGA Plaza, Singapore 658064
  • +(65) 9138 0218

Frequently Asked Questions (FAQ)

WHAT ARE THE REQUIREMENTS FOR RENTING A CAR?

The driver must possess a valid Singapore Class 3 or 3A drivers license and identity card (local) or work permit (foreigners).

IS THERE A MINIMUM AGE FOR RENTING A CAR?

No, there is no minimum age. Our commercial insurance covers drivers of all ages as long as you possess a valid Singapore drivers license.

I AM A P-PLATE HOLDER. CAN I RENT A CAR?

Yes, our insurance allows us to rent to new drivers.

WHERE DO I COLLECT AND RETURN THE CAR?

Please collect and return the car at our office: No. 1 Bukit Batok Crescent  #04-47 WCEGA Plaza Singapore 658064

Opening hours:
Monday to Friday: 10am to 7pm
Saturday, Sunday and Public Holidays: closed

WHAT DOES THE CAR RENTAL RATE INCLUDE?

Our rental rates include commercial insurance, road tax, periodic maintenance, wear and tear parts replacement and unlimited mileage. It covers rental of vehicle on a 24 hour basis, any excess hours are charged at $20 per hour.

DO I NEED TO RETURN THE CAR WITH A FULL TANK OF FUEL?

Usually vehicles are not supplied with a full tank of fuel. Hirer is to return the vehicle at the same fuel level it was at originally, otherwise there will be a charge of $10.00 for every 10% used.

There is no refund for any additional fuel returned.

IS THERE ANY HIDDEN COST?

We require a security deposit which ranges from $100-$500 depending on the circumstances.

CAN I EXTEND MY RENTAL PERIOD?

Yes you may. Just drop our friendly sales person a call to check for availability.

CAN I DRIVE TO MALAYSIA?

Yes, our cars are allowed to be driven into Malaysia. A surcharge of S$20-S$30 per day will be levied to extend the insurance.

IS THERE A MILEAGE LIMITATION FOR MALAYSIA USE?

No, there is no mileage limitation for Malaysia or local use.

WHAT IF THE VEHICLE IS INVOLVED IN AN ACCIDENT?

The hirer must report all accidents to Ride Now Private Limited immediately.
Helpline: 9668 8329 / 9138 9629

The hirer shall also:
1) take photos of the accident scene (lane markings to be visible) BEFORE moving the vehicle
2) record vehicle registration numbers, IC photos and contact numbers of the parties involved and of any witnesses around;
3) not admit fault or liability;
4) not abandon the vehicle without adequate provision for safeguarding and securing the vehicle;
5) notify Ride Now Pte Ltd immediately; and
6) make a police report if any party suffers injury

INSURANCE and COLLISION DAMAGE WAIVER (CDW)

All our vehicles are covered by only 3rd party insurance even with Collision Damage Waiver (CDW).

The purchase of CDW will reduce the 3rd party excess liability as per the table below.

Category Full liability:
3rd party excess per accident
Collision Damage Waiver (CDW)* Reduced liability(50%):
3rd party excess per accident
Singapore SGD3500/- Daily:
1600cc & below: $10/- per day
1600cc & above: $15/- per day
Luxury cars (Conti): $20/- per dayMonthly†:
1600cc & below: $100/- per month
1600cc & above: $150/- per month
Luxury cars (Conti): $200/- per month
SGD1750.00
Malaysia SGD5000/- SGD2500.00
For drivers with any of the following condition(s):
a) 22 years old and below;
b) 65 years old and above; or
c) with less than 2 years driving experience in Singapore regardless of age
SGD3000/-
(additional)
SGD1500.00
(additional)

*Daily term is from 00:00 of the calendar day to 23:59 of the same calendar day.
*Monthly term is from e.g. 1st (00:00) to 28th/29th/30th/31st (23:59) of respective months, or 14th (00:00) to 13th (23:59) of each month.
*Contract term customers who pay weekly rental are charged based on monthly rate divided by 4. Weekly term is from e.g. Monday 00:00 to Sunday 23:59 or Thursday 00:00 to Wednesday 23:59.
†Monthly (or weekly) term only applicable for rental periods more than 28 days.

WHAT IF THE VEHICLE BREAKS DOWN?

The hirer must report all break downs to Ride Now Private Limited immediately. The number to call is 9668 8329. This 24 hour Emergency Breakdown Service is provided free of charge to the hirer. A replacement vehicle will be provided (subject to availability).

​However, the following does not constitute as a breakdown: punctured tyres, empty petrol tank, flat battery, loss of keys, keys locked in vehicle, or any other breakdown not due to vehicle’s maintenance or wear and tear. In the event of such misfortune, a nominal fee of $20-$300 will be charged for on-site assistance.

CANCELLATION POLICY

We’re sorry to inform that there is no refunds for any paid bookings fees if the hirer decides to cancel his booking.

I AM READY TO RENT. WHAT'S NEXT?

Fantastic! Please call our friendly sales team at any of the following numbers: 9138 0218 / 9138 1928

WHY PEOPLE LOVE US

  • Prompt replies by Travis. Staff serving the counters are nice & friendly. We booked a car for driving into Malaysia... read more

    Aini S. Avatar Aini S.
    17 Sep 2018

    impressive service provided by the team. my on lease car got stalled recently and a very quick response from them... read more

    Sheikh Z. Avatar Sheikh Z.
    28 Aug 2018

    Impressive service provided by the team. my on lease car got stalled recently and a very quick response from them... read more

    Sheikh Z. Avatar Sheikh Z.
    28 Aug 2018

    Decided on a Friday morning to rent a car for the weekend (Friday-Monday) and was web surfing before I came... read more

    Soon K. Avatar Soon K.
    27 Aug 2018
  • Rented a Honda Jazz and got upgraded for free to a Nissan Sylphy by Travis. Great service, friendly staff, convenient... read more

    Isabella T. Avatar Isabella T.
    08 Aug 2018

    Rented a manual car and it was awesome! Price was good with the condition of the car! Prompt replies and... read more

    Ahsanul A. Avatar Ahsanul A.
    26 Jul 2018

    The hiring process was smooth and fast. No hidden cost and everything is transparent. Travis and his colleagues were also... read more

    Charles L. Avatar Charles L.
    23 Jul 2018

    1st time rented a MPV with Ride Now - Car Rental Singapore. Highly recommend. Affordable price. Smooth transaction. P plate friendly👍

    Suhana M. Avatar Suhana M.
    05 Jun 2018
  • I have rented car twice with ride now and have to say that they are the best car rental service... read more

    Desmond F. Avatar Desmond F.
    15 May 2018

    Rented their car and was super impressed by their prompt responses and easy transfer of fees. The car was also... read more

    Azfar A. Avatar Azfar A.
    30 Apr 2018

    Ride Now is a team of Professional, customer oriented and friendly staffs. Rental rates are competitive and their cars are... read more

    Gowrish S. Avatar Gowrish S.
    23 Apr 2018

    First time renting here, very friendly and professional assist me on checking car condition before i drove off. Car was... read more

    Amir G. Avatar Amir G.
    21 Apr 2018
  • Great vehicle Great staff Great explanation Great service from them, will gladly rent from them anytime anywhere if I need... read more

    KokCai H. Avatar KokCai H.
    16 Apr 2018

    One of the better car rental companies in Sg!
    Quick replies from Travis and smooth collection and return processes. Will recommend... read more

    Danial A. Avatar Danial A.
    16 Apr 2018

    Chance upon this web online, Travis served me with everything he good! Good customer service and great cars! Gem not... read more

    Jonathan P. Avatar Jonathan P.
    15 Apr 2018

    Their cars are always in very good condition. All of the guys are very friendly and helpful. Customer service is... read more

    Rizal M. Avatar Rizal M.
    13 Apr 2018
  • Simply the best. All the staff from admin to the ever reliable mechanics are very professional & flexible. They are... read more

    Mohamad S. Avatar Mohamad S.
    12 Apr 2018

    So far so good, returning the car was fast and easy, the lift to the place is the huge ass... read more

    Doge L. Avatar Doge L.
    12 Apr 2018

    This is my second time rental from this company and the services provided to me was excellent and their staff,... read more

    Vincent S. Avatar Vincent S.
    04 Apr 2018

    Friendly service, very good conditioned cars that makes my drive more enjoyable and memorable. � Would definitely come back again! �

    Dave A. Avatar Dave A.
    02 Apr 2018