• Mon - Fri 10.00 - 19.00
  • 1 Bukit Batok Crescent, #04-47 WCEGA Plaza, Singapore 658064
  • +(65) 9138 0218

Frequently Asked Questions (FAQ)

WHAT ARE THE REQUIREMENTS FOR RENTING A CAR?

The driver must possess a valid Singapore Class 3 or 3A drivers license and identity card (local) or work permit (foreigners).

IS THERE A MINIMUM AGE FOR RENTING A CAR?

No, there is no minimum age. Our commercial insurance covers drivers of all ages as long as you possess a valid Singapore drivers license.

I AM A P-PLATE HOLDER. CAN I RENT A CAR?

Yes, our insurance allows us to rent to new drivers.

WHERE DO I COLLECT AND RETURN THE CAR?

Please collect and return the car at our office: No. 1 Bukit Batok Crescent  #04-47 WCEGA Plaza Singapore 658064

Opening hours:
Monday to Friday: 10am to 7pm
Saturday, Sunday and Public Holidays: closed

WHAT DOES THE CAR RENTAL RATE INCLUDE?

Our rental rates include commercial insurance, road tax, periodic maintenance, wear and tear parts replacement and unlimited mileage. It covers rental of vehicle on a 24 hour basis, any excess hours are charged at $20 per hour.

DO I NEED TO RETURN THE CAR WITH A FULL TANK OF FUEL?

Usually vehicles are not supplied with a full tank of fuel. Hirer is to return the vehicle at the same fuel level it was at originally, otherwise there will be a charge of $10.00 for every 10% used.

There is no refund for any additional fuel returned.

IS THERE ANY HIDDEN COST?

We require a security deposit which ranges from $100-$500 depending on the circumstances.

CAN I EXTEND MY RENTAL PERIOD?

Yes you may. Just drop our friendly sales person a call to check for availability.

CAN I DRIVE TO MALAYSIA?

Yes, our cars are allowed to be driven into Malaysia. A surcharge of S$20-S$30 per day will be levied to extend the insurance.

IS THERE A MILEAGE LIMITATION FOR MALAYSIA USE?

No, there is no mileage limitation for Malaysia or local use.

WHAT IF THE VEHICLE IS INVOLVED IN AN ACCIDENT?

The hirer must report all accidents to Ride Now Private Limited immediately.
Helpline: 9668 8329 (Karate) / 9138 9629 (NG)

The hirer shall also:
1) take photos of the accident scene (lane markings to be visible) BEFORE moving the vehicle
2) record vehicle registration numbers, IC photos and contact numbers of the parties involved and of any witnesses around;
3) not admit fault or liability;
4) not abandon the vehicle without adequate provision for safeguarding and securing the vehicle;
5) notify Ride Now Pte Ltd immediately; and
6) make a police report if any party suffers injury

INSURANCE and COLLISION DAMAGE WAIVER (CDW)

All our vehicles are covered by only 3rd party insurance even with Collision Damage Waiver (CDW).

The purchase of CDW will reduce the 3rd party excess liability as per the table below.

Category Full liability:
3rd party excess per accident
Collision Damage Waiver (CDW)* Reduced liability(50%):
3rd party excess per accident
Singapore SGD3500/- Daily:
1600cc & below: $10/- per day
1600cc & above: $15/- per day
Luxury cars (Conti): $20/- per dayMonthly†:
1600cc & below: $100/- per month
1600cc & above: $150/- per month
Luxury cars (Conti): $200/- per month
SGD1750.00
Malaysia SGD5000/- SGD2500.00
For drivers with any of the following condition(s):
a) 22 years old and below;
b) 65 years old and above; or
c) with less than 2 years driving experience in Singapore regardless of age
SGD3000/-
(additional)
SGD1500.00
(additional)

*Daily term is from 00:00 of the calendar day to 23:59 of the same calendar day.
*Monthly term is from e.g. 1st (00:00) to 28th/29th/30th/31st (23:59) of respective months, or 14th (00:00) to 13th (23:59) of each month.
*Contract term customers who pay weekly rental are charged based on monthly rate divided by 4. Weekly term is from e.g. Monday 00:00 to Sunday 23:59 or Thursday 00:00 to Wednesday 23:59.
†Monthly (or weekly) term only applicable for rental periods more than 28 days.

WHAT IF THE VEHICLE BREAKS DOWN?

The hirer must report all break downs to Ride Now Private Limited immediately. The number to call is 9668 8329. This 24 hour Emergency Breakdown Service is provided free of charge to the hirer. A replacement vehicle will be provided (subject to availability).

​However, the following does not constitute as a breakdown: punctured tyres, empty petrol tank, flat battery, loss of keys, keys locked in vehicle, or any other breakdown not due to vehicle’s maintenance or wear and tear. In the event of such misfortune, a nominal fee of $20-$300 will be charged for on-site assistance.

CANCELLATION POLICY

We’re sorry to inform that there is no refunds for any paid bookings fees if the hirer decides to cancel his booking.

I AM READY TO RENT. WHAT'S NEXT?

Fantastic! Please call our friendly sales team at any of the following numbers: 9138 0218 / 9138 1928