• Mon - Fri 10.00 - 19.00
  • 1 Bukit Batok Crescent, #04-40 WCEGA Plaza, Singapore 658064
  • +(65) 9138 0218

Frequently Asked Questions (FAQ)

WHAT ARE THE REQUIREMENTS FOR RENTING A CAR?

The driver must possess a valid Singapore Class 3 or 3A drivers license and identity card (local) or work permit (foreigners).

IS THERE A MINIMUM AGE FOR RENTING A CAR?

No, there is no minimum age. Our commercial insurance covers drivers of all ages as long as you possess a valid Singapore drivers license.

I AM A P-PLATE HOLDER. CAN I RENT A CAR?

Yes, our insurance allows us to rent to new drivers.

WHERE DO I COLLECT AND RETURN THE CAR?

Please collect and return the car at our office: 1 Bukit Batok Crescent  #04-40 WCEGA Plaza Singapore 658064

Opening hours:
Monday to Friday: 10am to 7pm
Saturday: 10am to 2pm
Sunday and Public Holidays: closed

WHAT DO I NEED TO BRING?

First time hirers should bring along the following documents to our office during car collection:

Singaporeans and Permanent Residents

  • NRIC
  • Driving License (paper license for new drivers are accepted)
  • Vocational License (if registering for PHV)

Foreigners and Employment Pass Holders

  • Passport
  • Driving License
    • Must be officially translated to English if license is in a different language
  • Official letter showing residential address
    • Letter must be within 3 months
    • Letter must show name and address
    • Examples: phone bills, utility bills, statements from CPF or IRAS, or letters from other government agencies (HDB, LTA, Town Council) etc. 

Companies

  • Appointed driver’s documents (as per above)
  • Company ACRA
  • Authorization letter from company with company letterhead

Please note that documentation must be presented. No photocopies accepted.

If in doubt, call 67343438 to enquire. 

WHAT DOES THE CAR RENTAL RATE INCLUDE?

Our rental rates include commercial insurance, road tax, periodic maintenance, wear and tear parts replacement and unlimited mileage. It covers rental of vehicle on a 24 hour basis, any excess hours are charged at $20 per hour.

DO I NEED TO RETURN THE CAR WITH A FULL TANK OF FUEL?

Usually vehicles are not supplied with a full tank of fuel. Hirer is to return the vehicle at the same fuel level it was at originally, otherwise there will be a charge of $10.00 for every 10% used.

There is no refund for any additional fuel returned.

IS THERE ANY HIDDEN COST?

We require a security deposit which ranges from $100-$500 depending on the circumstances.

CAN I EXTEND MY RENTAL PERIOD?

Yes you may. Just drop our friendly sales person a call to check for availability.

CAN I DRIVE TO MALAYSIA?

Yes, our cars are allowed to be driven into Malaysia. A surcharge of S$20-S$30 per day will be levied to extend the insurance.

IS THERE A MILEAGE LIMITATION FOR MALAYSIA USE?

No, there is no mileage limitation for Malaysia or local use.

WHAT IF THE VEHICLE IS INVOLVED IN AN ACCIDENT?

The hirer must report all accidents to Ride Now Private Limited immediately.
Helpline: 9668 8329 / 9138 9629

The hirer shall also:
1) take photos of the accident scene (lane markings to be visible) BEFORE moving the vehicle
2) record vehicle registration numbers, IC photos and contact numbers of the parties involved and of any witnesses around;
3) not admit fault or liability;
4) not abandon the vehicle without adequate provision for safeguarding and securing the vehicle;
5) notify Ride Now Pte Ltd immediately; and
6) make a police report if any party suffers injury

ACCIDENT INSURANCE EXCESS

All our vehicles are covered by only 3rd party insurance.

Category Full liability:
3rd party excess per accident
Singapore SGD3500/-
Malaysia SGD5000/-
For drivers with any of the following condition(s):
a) 22 years old and below;
b) 65 years old and above; or
c) with less than 2 years driving experience in Singapore regardless of age
SGD3000/-
(additional)

WHAT IF THE VEHICLE BREAKS DOWN?

The hirer must report all break downs to Ride Now Private Limited immediately. The number to call is 9668 8329. This 24 hour Emergency Breakdown Service is provided free of charge to the hirer. A replacement vehicle will be provided (subject to availability).

​However, the following does not constitute as a breakdown: punctured tyres, empty petrol tank, flat battery, loss of keys, keys locked in vehicle, or any other breakdown not due to vehicle’s maintenance or wear and tear. In the event of such misfortune, a nominal fee of $20-$300 will be charged for on-site assistance.

CANCELLATION POLICY

We’re sorry to inform that there is no refunds for any paid bookings fees if the hirer decides to cancel his booking.

I AM READY TO RENT. WHAT'S NEXT?

Fantastic! Please call our friendly sales team
Call: 91380218
Whatsapp: 91380218

WHY PEOPLE LOVE US

  • Highly recommend to rent from them, quick and efficient service. Travis and team are very responsive as well to possible... read more

    Zuoen See Avatar
    Zuoen See
    7/28/2021

    Good place to rent car especially for probation driver.. Wide selection of cars to choose from.. Price was affordable n... read more

    Firdaus Asnan Avatar
    Firdaus Asnan
    7/20/2021

    RideNow is reliable and a pleasant rental experience. I collected the car with the friendly customer service lady and the... read more

    Christine Teh Avatar
    Christine Teh
    4/21/2021

    I have been using Ride Now for years now. Travis and his colleagues including his technicians have been really helpful... read more

    Daniel Poh Avatar
    Daniel Poh
    4/19/2021
  • Initially booked for 3 days as it was my first time renting. I was amazed by how quick the services... read more

    MID BS Avatar
    MID BS
    3/12/2021

    Initially booked for 3 days as it was my first time renting. I was amazed by how quick the services... read more

    yayaya lol Avatar
    yayaya lol
    3/12/2021

    Recommended by my friend to visit this place and I have to say the service is indeed top notch. Staff... read more

    Jasper Goh Avatar
    Jasper Goh
    3/11/2021

    Wonderful experience. Fair pricing, hassle free, good follow up.

    Joel Junjie Avatar
    Joel Junjie
    3/09/2021
  • Great service

    Roger Luo Avatar
    Roger Luo
    3/05/2021

    Royston and his team of mechanic did a great job in servicing my car.I bought a 2nd Prius C and... read more

    lim yong sheng Avatar
    lim yong sheng
    3/05/2021

    Experience techs and good service.

    Kelvin Teh Avatar
    Kelvin Teh
    3/05/2021

    Great service. Immediate help from hotline given received when I faced trouble!!

    Shawn Lee Avatar
    Shawn Lee
    3/05/2021
  • Efficient, fast service, overall a pleasure dealing with pinpointing and fixing issues with the ride. Good pricing too. Highly recommended!

    Pravin Lokarajan Avatar
    Pravin Lokarajan
    3/05/2021

    Very honest and detailed company to work with. Keep up the good work!

    Chester Koh Avatar
    Chester Koh
    3/05/2021

    Rented a van from Ride Now. Team was very fast at checking the van. Good condition, competitive pricing and clean... read more

    Jason Goh Avatar
    Jason Goh
    3/02/2021

    First time bring car to Ride now for 60k servicing instead of the PI appointed workshop. Very pleasant experience there.... read more

    auron goh Avatar
    auron goh
    3/01/2021
  • Did all my servicing at this workshop. Trustworthy and transparent. After I changed vehicle, I went back again to get... read more

    Anthony Lim Avatar
    Anthony Lim
    3/01/2021

    First time trying to rent a car in Singapore and managed to get in touch with Travis from Ride Now.... read more

    Nelson Ng Avatar
    Nelson Ng
    2/26/2021

    Been renting with them for over 3 years keep changing car whenever I want 🤭. Big thumbs up to Travis... read more

    Mohamad Hanifi Avatar
    Mohamad Hanifi
    2/23/2021

    Very friendly and responsive customer service team with impeccable service. Thank you Travis and team once again!

    Bryan Wong Avatar
    Bryan Wong
    1/24/2021
  • Highly recommended. One of the best if not the best car rental in SG. Travis is the guy to look... read more

    Javin Lim Avatar
    Javin Lim
    1/04/2021

    I was recommended by a friend to try Ride Now. Have a great experience with the service. The rental details... read more

    Dickson Lim Avatar
    Dickson Lim
    1/04/2021

    Driver was polite

    abdul aziz hamid Avatar
    abdul aziz hamid
    12/24/2020

    The best place to rent a car.. Been renting car since the day i got my license.. Friendly, socialable and... read more

    hondaboy 08 Avatar
    hondaboy 08
    12/24/2020
  • Best workshop ever , trustable and it's very affordable . Recommended

    Goodluck Avatar
    Goodluck
    12/24/2020

    Recommended by a friend. Rented from Ride Now for the first time and had a wonderful experience. Car was very... read more

    Muhd Fikri Fazil Avatar
    Muhd Fikri Fazil
    12/20/2020

    Cars are very well maintained and excellent customer service going all out catering customer's request!

    Ryan Lee Avatar
    Ryan Lee
    11/24/2020

    Professional, friendly and honest..
    1. Decide to rent a Toyata Axio for 3days. Reasonable price offered. Mr Travis promptly reply all...
    read more

    Samer Soride Avatar
    Samer Soride
    11/19/2020
  • So far so good, returning the car was fast and easy, the lift to the place is the huge ass... read more

    Doge LeShibe Avatar
    Doge LeShibe
    10/24/2020

    Travis is a great help! The office and garage is clean . Friendly staff .

    apai laziaf Avatar
    apai laziaf
    10/12/2020

    Have been renting from ride now since the first day I got my license, even after going to different rental... read more

    Eugune Liow Avatar
    Eugune Liow
    9/25/2020

    One of the best rental companies I have rented. Rented a silver Honda Stream over the weekend and below are... read more

    Khai Oras Avatar
    Khai Oras
    9/08/2020
  • Rented a honda stream for weekend..despite an old car, the car perform great just like a new car. Returning the... read more

    Muhd Ridhuan Avatar
    Muhd Ridhuan
    9/08/2020

    Friendly, fast and professional Service. First time renting from them and willing to attend to my every enquires. Will definitely... read more

    Kelvin Tong Avatar
    Kelvin Tong
    8/29/2020

    Very competitive price packages for a short rental. Very friendly staff and knowledgeable mechanics which allows for a fuss free... read more

    Jia Long Goh Avatar
    Jia Long Goh
    7/06/2020

    Travis is efficient, helpful and reasonable. Company is reliable too. Cars are in good condition.

    Pamela Lim Avatar
    Pamela Lim
    7/02/2020
  • I am a regular customer of Ride Now. I like how Travis is flexible and handle things very efficiently. Even... read more

    wong hong sui Avatar
    wong hong sui
    6/12/2020

    UPS LAH THIS TRAVIS SEAH! rented a car in February for a month expecting 30 days but only after I... read more

    Wesley Biebster Avatar
    Wesley Biebster
    2/25/2020

    Honest car rental, no hidden costs, no tricks and gimmicks. Has the option of a CDL to reduce liability.I rented... read more

    Mervyn Wee Avatar
    Mervyn Wee
    2/24/2020

    Very honest company with no hidden cost and GST. Top notch service to your employee: Travis Seah. He is very... read more

    Marcus Lincoln Avatar
    Marcus Lincoln
    2/24/2020

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