• Mon - Fri 10.00 - 19.00
  • 1 Bukit Batok Crescent, #04-47 WCEGA Plaza, Singapore 658064
  • +(65) 9138 0218

Frequently Asked Questions (FAQ)

WHAT ARE THE REQUIREMENTS FOR RENTING A CAR?

The driver must possess a valid Singapore Class 3 or 3A drivers license and identity card (local) or work permit (foreigners).

IS THERE A MINIMUM AGE FOR RENTING A CAR?

No, there is no minimum age. Our commercial insurance covers drivers of all ages as long as you possess a valid Singapore drivers license.

I AM A P-PLATE HOLDER. CAN I RENT A CAR?

Yes, our insurance allows us to rent to new drivers.

WHERE DO I COLLECT AND RETURN THE CAR?

Please collect and return the car at our office: No. 1 Bukit Batok Crescent  #04-47 WCEGA Plaza Singapore 658064

Opening hours:
Monday to Friday: 10am to 7pm
Saturday, Sunday and Public Holidays: closed

WHAT DOES THE CAR RENTAL RATE INCLUDE?

Our rental rates include commercial insurance, road tax, periodic maintenance, wear and tear parts replacement and unlimited mileage. It covers rental of vehicle on a 24 hour basis, any excess hours are charged at $20 per hour.

DO I NEED TO RETURN THE CAR WITH A FULL TANK OF FUEL?

Usually vehicles are not supplied with a full tank of fuel. Hirer is to return the vehicle at the same fuel level it was at originally, otherwise there will be a charge of $10.00 for every 10% used.

There is no refund for any additional fuel returned.

IS THERE ANY HIDDEN COST?

We require a security deposit which ranges from $100-$500 depending on the circumstances.

CAN I EXTEND MY RENTAL PERIOD?

Yes you may. Just drop our friendly sales person a call to check for availability.

CAN I DRIVE TO MALAYSIA?

Yes, our cars are allowed to be driven into Malaysia. A surcharge of S$20-S$30 per day will be levied to extend the insurance.

IS THERE A MILEAGE LIMITATION FOR MALAYSIA USE?

No, there is no mileage limitation for Malaysia or local use.

WHAT IF THE VEHICLE IS INVOLVED IN AN ACCIDENT?

The hirer must report all accidents to Ride Now Private Limited immediately.
Helpline: 9668 8329 / 9138 9629

The hirer shall also:
1) take photos of the accident scene (lane markings to be visible) BEFORE moving the vehicle
2) record vehicle registration numbers, IC photos and contact numbers of the parties involved and of any witnesses around;
3) not admit fault or liability;
4) not abandon the vehicle without adequate provision for safeguarding and securing the vehicle;
5) notify Ride Now Pte Ltd immediately; and
6) make a police report if any party suffers injury

INSURANCE and COLLISION DAMAGE WAIVER (CDW)

All our vehicles are covered by only 3rd party insurance even with Collision Damage Waiver (CDW).

The purchase of CDW will reduce the 3rd party excess liability as per the table below.

Category Full liability:
3rd party excess per accident
Collision Damage Waiver (CDW)* Reduced liability(50%):
3rd party excess per accident
Singapore SGD3500/- Daily:
1600cc & below: $10/- per day
1600cc & above: $15/- per day
Luxury cars (Conti): $20/- per dayMonthly†:
1600cc & below: $100/- per month
1600cc & above: $150/- per month
Luxury cars (Conti): $200/- per month
SGD1750.00
Malaysia SGD5000/- SGD2500.00
For drivers with any of the following condition(s):
a) 22 years old and below;
b) 65 years old and above; or
c) with less than 2 years driving experience in Singapore regardless of age
SGD3000/-
(additional)
SGD1500.00
(additional)

*Daily term is from 00:00 of the calendar day to 23:59 of the same calendar day.
*Monthly term is from e.g. 1st (00:00) to 28th/29th/30th/31st (23:59) of respective months, or 14th (00:00) to 13th (23:59) of each month.
*Contract term customers who pay weekly rental are charged based on monthly rate divided by 4. Weekly term is from e.g. Monday 00:00 to Sunday 23:59 or Thursday 00:00 to Wednesday 23:59.
†Monthly (or weekly) term only applicable for rental periods more than 28 days.

WHAT IF THE VEHICLE BREAKS DOWN?

The hirer must report all break downs to Ride Now Private Limited immediately. The number to call is 9668 8329. This 24 hour Emergency Breakdown Service is provided free of charge to the hirer. A replacement vehicle will be provided (subject to availability).

​However, the following does not constitute as a breakdown: punctured tyres, empty petrol tank, flat battery, loss of keys, keys locked in vehicle, or any other breakdown not due to vehicle’s maintenance or wear and tear. In the event of such misfortune, a nominal fee of $20-$300 will be charged for on-site assistance.

CANCELLATION POLICY

We’re sorry to inform that there is no refunds for any paid bookings fees if the hirer decides to cancel his booking.

I AM READY TO RENT. WHAT'S NEXT?

Fantastic! Please call our friendly sales team at any of the following numbers: 9138 0218 / 9138 1928

WHY PEOPLE LOVE US

  • Had a great experience renting cars from Ride Now. Their counter staffs are friendly and approachable, especially the lady which... read more

    mrsnowflakey Avatar
    mrsnowflakey
    21 Jun 2019

    easy and fast admin.
    car was clean!

    Vincent L. Avatar
    Vincent L.
    03 Jun 2019

    Great experience with Travis & team. Rented a Toyota Axio, got a good price and the condition of the car... read more

    Vasanth N. Avatar
    Vasanth N.
    22 May 2019

    Process is smooth and car condition is excellent. You won’t regret renting from here! Have been renting twice so far ^^

    Avier K. Avatar
    Avier K.
    16 Apr 2019
  • Honest car rental, no hidden costs, no tricks and gimmicks. Has the option of a CDL to reduce liability.
    I rented...
    read more

    Mervyn W. Avatar
    Mervyn W.
    03 Apr 2019

    positive review Amazing service, the workshop is right next to the office, which gave me the assurance that the car will be... read more

    Sarvin S. Avatar
    Sarvin S.
    08 Mar 2019

    positive review rent more than 8 times from them if i not wrong. the staff who serve me was super friendly. esp... read more

    Vincent S. Avatar
    Vincent S.
    28 Feb 2019

    My go to car rental place! Travis knows the specific cars me and family prefers! hahaa technicians and staffs are... read more

    Farah F. Avatar
    Farah F.
    28 Feb 2019
  • positive review Excellent customer service and cars are in tip top condition. After sales service is superb as well. Thumbs up to... read more

    Muhammad S. Avatar
    Muhammad S.
    21 Feb 2019

    positive review They all work as a team. Has been very satisfied with their service👍

    Art'z A. Avatar
    Art'z A.
    21 Feb 2019

    positive review Excellent Service !!
    Not only their staff are friendly but their cars too. Cars are well maintained by their mechanics.
    Only...
    read more

    Thiru V. Avatar
    Thiru V.
    19 Feb 2019

    Excellent Service !!
    Not only their staff are friendly but their cars too. Cars are well maintained by their mechanics.
    Only...
    read more

    Thiru s. Avatar
    Thiru s.
    19 Feb 2019
  • positive review good service

    Feigou T. Avatar
    Feigou T.
    16 Feb 2019

    slow service. keep no reply! not recommended

    Jeremy Y. Avatar
    Jeremy Y.
    19 Jan 2019

    The go-to for car rental! Cars might be slightly older but they are definitely in good condition. Their team will... read more

    Junxiang B. Avatar
    Junxiang B.
    14 Jan 2019

    positive review Good service provided from Travis from RideNow. Rented a 523i with nice paintworkz n good condition. Thanks Travis n RideNow.

    Steven K. Avatar
    Steven K.
    09 Jan 2019
  • positive review Rented a car over the weekend and the service was really good! Very prompt replies and friendly staff. Car is... read more

    Jasper G. Avatar
    Jasper G.
    21 Dec 2018

    Rented twice, today will be the third time! Extremely good cars and service! Smooth and transparent rental company. Travis is... read more

    Charles Z. Avatar
    Charles Z.
    29 Oct 2018

    positive review Nothing but excellent and warm service from Travis and team. Ultra accomodating! If you're looking for a no-nonsense car rental,... read more

    Brandon Y. Avatar
    Brandon Y.
    28 Sep 2018

    positive review Prompt replies by Travis. Staff serving the counters are nice & friendly. We booked a car for driving into Malaysia... read more

    Aini S. Avatar
    Aini S.
    17 Sep 2018
  • positive review impressive service provided by the team. my on lease car got stalled recently and a very quick response from them... read more

    Sheikh Z. Avatar
    Sheikh Z.
    28 Aug 2018

    Decided on a Friday morning to rent a car for the weekend (Friday-Monday) and was web surfing before I came... read more

    Soon K. Avatar
    Soon K.
    27 Aug 2018

    positive review Rented a Honda Jazz and got upgraded for free to a Nissan Sylphy by Travis. Great service, friendly staff, convenient... read more

    Isabella T. Avatar
    Isabella T.
    08 Aug 2018

    Rented a manual car and it was awesome! Price was good with the condition of the car! Prompt replies and... read more

    Ahsanul A. Avatar
    Ahsanul A.
    26 Jul 2018
  • The hiring process was smooth and fast. No hidden cost and everything is transparent. Travis and his colleagues were also... read more

    Charles L. Avatar
    Charles L.
    23 Jul 2018

    1st time rented a MPV with Ride Now - Car Rental Singapore. Highly recommend. Affordable price. Smooth transaction. P plate friendly👍

    Suhana M. Avatar
    Suhana M.
    05 Jun 2018

    I have rented car twice with ride now and have to say that they are the best car rental service... read more

    Desmond F. Avatar
    Desmond F.
    15 May 2018

    Rented their car and was super impressed by their prompt responses and easy transfer of fees. The car was also... read more

    Azfar A. Avatar
    Azfar A.
    30 Apr 2018
  • Ride Now is a team of Professional, customer oriented and friendly staffs. Rental rates are competitive and their cars are... read more

    Gowrish S. Avatar
    Gowrish S.
    23 Apr 2018

    Great vehicle Great staff Great explanation Great service from them, will gladly rent from them anytime anywhere if I need... read more

    KokCai H. Avatar
    KokCai H.
    16 Apr 2018

    One of the better car rental companies in Sg!
    Quick replies from Travis and smooth collection and return processes. Will recommend...
    read more

    Danial A. Avatar
    Danial A.
    16 Apr 2018

    Chance upon this web online, Travis served me with everything he good! Good customer service and great cars! Gem not... read more

    Jonathan P. Avatar
    Jonathan P.
    15 Apr 2018
  • Their cars are always in very good condition. All of the guys are very friendly and helpful. Customer service is... read more

    Rizal M. Avatar
    Rizal M.
    13 Apr 2018

    Simply the best. All the staff from admin to the ever reliable mechanics are very professional & flexible. They are... read more

    Mohamad S. Avatar
    Mohamad S.
    12 Apr 2018

    This is my second time rental from this company and the services provided to me was excellent and their staff,... read more

    Vincent S. Avatar
    Vincent S.
    04 Apr 2018

    Friendly service, very good conditioned cars that makes my drive more enjoyable and memorable. � Would definitely come back again! �

    Dave A. Avatar
    Dave A.
    02 Apr 2018
  • Car was in good condition.. Excellent customer service and very responsive over whatsapp. I needed a car urgently so I... read more

    Nur A. Avatar
    Nur A.
    26 Mar 2018

    From hesitation to confirmation. Get to know Ride Now Sg from Carousell. Spoken to Travis whose response and attitude are... read more

    Chu J. Avatar
    Chu J.
    12 Feb 2018

    Wanted to Rent a BMW 5 series from RideNow however due to the Color I requested a 3 Series however... read more

    Melvin C. Avatar
    Melvin C.
    11 Feb 2018

    Excellent Service. 👍🏻The staff are very friendly and polite. The car I rented was well maintained. Have no worries of... read more

    Ang Y. Avatar
    Ang Y.
    05 Feb 2018