• Mon - Fri 10.00 - 19.00
  • 1 Bukit Batok Crescent, #04-40 WCEGA Plaza, Singapore 658064
  • +(65) 9138 0218

Frequently Asked Questions (FAQ)

WHAT ARE THE REQUIREMENTS FOR RENTING A CAR?

The driver must possess a valid Singapore Class 3 or 3A drivers license and identity card (local) or work permit (foreigners).

IS THERE A MINIMUM AGE FOR RENTING A CAR?

No, there is no minimum age. Our commercial insurance covers drivers of all ages as long as you possess a valid Singapore drivers license.

I AM A P-PLATE HOLDER. CAN I RENT A CAR?

Yes, our insurance allows us to rent to new drivers.

WHERE DO I COLLECT AND RETURN THE CAR?

Please collect and return the car at our office: No. 1 Bukit Batok Crescent  #04-47 WCEGA Plaza Singapore 658064

Opening hours:
Monday to Friday: 10am to 7pm
Saturday, Sunday and Public Holidays: closed

WHAT DO I NEED TO BRING?

First time hirers should bring along the following documents to our office during car collection:

Singaporeans and Permanent Residents

  • NRIC
  • Driving License (paper license for new drivers are accepted)
  • Vocational License (if registering for PHV)

Foreigners and Employment Pass Holders

  • Passport
  • Driving License
    • Must be officially translated to English if license is in a different language
  • Official letter showing residential address
    • Letter must be within 3 months
    • Letter must show name and address
    • Examples: phone bills, utility bills, statements from CPF or IRAS, or letters from other government agencies (HDB, LTA, Town Council) etc. 

Companies

  • Appointed driver’s documents (as per above)
  • Company ACRA
  • Authorization letter from company with company letterhead

Please note that documentation must be presented. No photocopies accepted.

If in doubt, call 67343438 to enquire. 

WHAT DOES THE CAR RENTAL RATE INCLUDE?

Our rental rates include commercial insurance, road tax, periodic maintenance, wear and tear parts replacement and unlimited mileage. It covers rental of vehicle on a 24 hour basis, any excess hours are charged at $20 per hour.

DO I NEED TO RETURN THE CAR WITH A FULL TANK OF FUEL?

Usually vehicles are not supplied with a full tank of fuel. Hirer is to return the vehicle at the same fuel level it was at originally, otherwise there will be a charge of $10.00 for every 10% used.

There is no refund for any additional fuel returned.

IS THERE ANY HIDDEN COST?

We require a security deposit which ranges from $100-$500 depending on the circumstances.

CAN I EXTEND MY RENTAL PERIOD?

Yes you may. Just drop our friendly sales person a call to check for availability.

CAN I DRIVE TO MALAYSIA?

Yes, our cars are allowed to be driven into Malaysia. A surcharge of S$20-S$30 per day will be levied to extend the insurance.

IS THERE A MILEAGE LIMITATION FOR MALAYSIA USE?

No, there is no mileage limitation for Malaysia or local use.

WHAT IF THE VEHICLE IS INVOLVED IN AN ACCIDENT?

The hirer must report all accidents to Ride Now Private Limited immediately.
Helpline: 9668 8329 / 9138 9629

The hirer shall also:
1) take photos of the accident scene (lane markings to be visible) BEFORE moving the vehicle
2) record vehicle registration numbers, IC photos and contact numbers of the parties involved and of any witnesses around;
3) not admit fault or liability;
4) not abandon the vehicle without adequate provision for safeguarding and securing the vehicle;
5) notify Ride Now Pte Ltd immediately; and
6) make a police report if any party suffers injury

ACCIDENT INSURANCE EXCESS

All our vehicles are covered by only 3rd party insurance.

Category Full liability:
3rd party excess per accident
Singapore SGD3500/-
Malaysia SGD5000/-
For drivers with any of the following condition(s):
a) 22 years old and below;
b) 65 years old and above; or
c) with less than 2 years driving experience in Singapore regardless of age
SGD3000/-
(additional)

WHAT IF THE VEHICLE BREAKS DOWN?

The hirer must report all break downs to Ride Now Private Limited immediately. The number to call is 9668 8329. This 24 hour Emergency Breakdown Service is provided free of charge to the hirer. A replacement vehicle will be provided (subject to availability).

​However, the following does not constitute as a breakdown: punctured tyres, empty petrol tank, flat battery, loss of keys, keys locked in vehicle, or any other breakdown not due to vehicle’s maintenance or wear and tear. In the event of such misfortune, a nominal fee of $20-$300 will be charged for on-site assistance.

CANCELLATION POLICY

We’re sorry to inform that there is no refunds for any paid bookings fees if the hirer decides to cancel his booking.

I AM READY TO RENT. WHAT'S NEXT?

Fantastic! Please call our friendly sales team
Call: 91380218
Whatsapp: 91380218

WHY PEOPLE LOVE US

  • Professional, friendly and honest..
    1. Decide to rent a Toyata Axio for 3days. Reasonable price offered. Mr Travis promptly reply all...
    read more

    Samer S. Avatar
    Samer S.
    19 Nov 2020

    Travis is a great help! The office and garage is clean . Friendly staff .

    apai l. Avatar
    apai l.
    12 Oct 2020

    Have been renting from ride now since the first day I got my license, even after going to different rental... read more

    Eugune L. Avatar
    Eugune L.
    25 Sep 2020

    One of the best rental companies I have rented. Rented a silver Honda Stream over the weekend and below are... read more

    Khai O. Avatar
    Khai O.
    08 Sep 2020
  • Rented a honda stream for weekend..despite an old car, the car perform great just like a new car. Returning the... read more

    Muhd R. Avatar
    Muhd R.
    08 Sep 2020

    Friendly, fast and professional Service. First time renting from them and willing to attend to my every enquires. Will definitely... read more

    Kelvin T. Avatar
    Kelvin T.
    29 Aug 2020

    Very competitive price packages for a short rental. Very friendly staff and knowledgeable mechanics which allows for a fuss free... read more

    A G. Avatar
    A G.
    06 Jul 2020

    Very competitive price packages for a short rental. Very friendly staff and knowledgeable mechanics which allows for a fuss free... read more

    Jia L. Avatar
    Jia L.
    06 Jul 2020
  • Travis is efficient, helpful and reasonable. Company is reliable too. Cars are in good condition.

    Pamela L. Avatar
    Pamela L.
    02 Jul 2020

    Travis is efficient, helpful and reasonable. Company is reliable too. Cars are in good condition.

    A G. Avatar
    A G.
    02 Jul 2020

    I am a regular customer of Ride Now. I like how Travis is flexible and handle things very efficiently. Even... read more

    A G. Avatar
    A G.
    12 Jun 2020

    I am a regular customer of Ride Now. I like how Travis is flexible and handle things very efficiently. Even... read more

    wong h. Avatar
    wong h.
    12 Jun 2020
  • UPS LAH THIS TRAVIS SEAH! rented a car in February for a month expecting 30 days but only after I... read more

    Wesley B. Avatar
    Wesley B.
    25 Feb 2020

    UPS LAH THIS TRAVIS SEAH! rented a car in February for a month expecting 30 days but only after I... read more

    A G. Avatar
    A G.
    25 Feb 2020

    Very honest company with no hidden cost and GST. Top notch service to your employee: Travis Seah. He is very... read more

    Marcus L. Avatar
    Marcus L.
    22 Jan 2020

    Very honest company with no hidden cost and GST. Top notch service to your employee: Travis Seah. He is very... read more

    A G. Avatar
    A G.
    22 Jan 2020
  • Very honest company with no hidden cost and GST. Top notch service to your employee: Travis Seah. He is very... read more

    Raymond C. Avatar
    Raymond C.
    22 Jan 2020

    Attention and the service level were really great for a first timer.

    Sivasothy N. Avatar
    Sivasothy N.
    31 Dec 2019

    Rented a Hyundai Avante 1.6A from Ride Now, great service and experience, car ran well without any issues and was... read more

    Chin K. Avatar
    Chin K.
    20 Dec 2019

    Have rent a few time with ride now. Great and friendly service! for sure will get back to them?

    Jason N. Avatar
    Jason N.
    12 Nov 2019
  • Have rent a few time with ride now. Great and friendly service! for sure will get back to them?

    jason n. Avatar
    jason n.
    11 Nov 2019

    Well mannered people working there!! Travis is very professional and easy to deal with.. Hassle free booking and the refund... read more

    Nurul Ñ. Avatar
    Nurul Ñ.
    05 Nov 2019

    Highly recommended. We faced a bit of issue and Yong helped to send a replacement car all the way to... read more

    Muhammad S. Avatar
    Muhammad S.
    02 Nov 2019

    Fast and efficient service. Whenever you need a car urgently, they will try and accommodate for you. Clean and well... read more

    Anaqi A. Avatar
    Anaqi A.
    31 Oct 2019
  • Had a great experience renting cars from Ride Now. Their counter staffs are friendly and approachable, especially the lady which... read more

    mrsnowflakey Avatar
    mrsnowflakey
    21 Jun 2019

    easy and fast admin.
    car was clean!

    Vincent L. Avatar
    Vincent L.
    03 Jun 2019

    Great experience with Travis & team. Rented a Toyota Axio, got a good price and the condition of the car... read more

    Vasanth N. Avatar
    Vasanth N.
    22 May 2019

    Process is smooth and car condition is excellent. You won’t regret renting from here! Have been renting twice so far ^^

    Avier K. Avatar
    Avier K.
    16 Apr 2019
  • Honest car rental, no hidden costs, no tricks and gimmicks. Has the option of a CDL to reduce liability.
    I rented...
    read more

    Mervyn W. Avatar
    Mervyn W.
    03 Apr 2019

    positive review Amazing service, the workshop is right next to the office, which gave me the assurance that the car will be... read more

    Sarvin S. Avatar
    Sarvin S.
    08 Mar 2019

    positive review rent more than 8 times from them if i not wrong. the staff who serve me was super friendly. esp... read more

    Vincent S. Avatar
    Vincent S.
    28 Feb 2019

    My go to car rental place! Travis knows the specific cars me and family prefers! hahaa technicians and staffs are... read more

    Farah F. Avatar
    Farah F.
    28 Feb 2019
  • positive review Excellent customer service and cars are in tip top condition. After sales service is superb as well. Thumbs up to... read more

    Muhammad S. Avatar
    Muhammad S.
    21 Feb 2019

    positive review They all work as a team. Has been very satisfied with their service?

    Art'z A. Avatar
    Art'z A.
    21 Feb 2019

    positive review Excellent Service !!
    Not only their staff are friendly but their cars too. Cars are well maintained by their mechanics.
    Only...
    read more

    Thiru V. Avatar
    Thiru V.
    19 Feb 2019

    Excellent Service !!
    Not only their staff are friendly but their cars too. Cars are well maintained by their mechanics.
    Only...
    read more

    Thiru s. Avatar
    Thiru s.
    19 Feb 2019
  • positive review good service

    Feigou T. Avatar
    Feigou T.
    16 Feb 2019

    The go-to for car rental! Cars might be slightly older but they are definitely in good condition. Their team will... read more

    Junxiang B. Avatar
    Junxiang B.
    14 Jan 2019

    positive review Good service provided from Travis from RideNow. Rented a 523i with nice paintworkz n good condition. Thanks Travis n RideNow.

    Steven K. Avatar
    Steven K.
    09 Jan 2019

    positive review Rented a car over the weekend and the service was really good! Very prompt replies and friendly staff. Car is... read more

    Jasper G. Avatar
    Jasper G.
    21 Dec 2018

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